IT Technology Services Senior Specialist - SAP BASIS <> SAP

We are seeking a highly skilled Senior Specialist to join our Global Cloud Operations team, serving as a critical technical authority within the Application Last Line of Defence (LLD). In this role, you will ensure the continuous availability and performance of complex SAP environments, acting as a Subject Matter Expert for high-priority incident resolution and system optimization. You will collaborate across engineering and product teams to safeguard our global customer base while driving operational excellence in cloud-based enterprise landscapes.

Key Deliverables

• Lead the resolution of complex, time-sensitive technical incidents and critical outages to maintain high-quality service delivery.
• Manage large-scale cloud operations for SAP applications with a focus on high availability, performance management, and system stability.
• Serve as a Subject Matter Expert for advanced troubleshooting across SAP NetWeaver and non-NetWeaver technology stacks.
• Optimize incident management workflows and operational processes to enhance team efficiency and service supportability.
• Execute SAP system upgrades, migrations, and conversions while providing ad-hoc project support as required.
• Document technical concepts, including Root Cause Analysis (RCA) reports, Knowledge Base Articles, and technical wikis to foster team learning.
• Partner with Product Development and Service Engineering teams to contribute to product roadmaps, feature enhancements, and bug fixes.

Essential Requirements

• A minimum of 8 to 10 years of experience in SAP Basis, Cloud Operations, Maintenance, and Support.
• In-depth technical knowledge of SAP Basis (NetWeaver and non-NetWeaver products), with a preference for SAP certification in NetWeaver or S/4HANA System Administration.
• Proven expertise in managing cloud environments with Hyperscalers (AWS, Azure, GCP) and experience in automation and provisioning.
• Strong ITIL knowledge and demonstrated ability to solve complex, critical technical activities.
• Proven track record in resolving high-pressure, time-sensitive issues during major system outages.
• Exceptional communication skills with the ability to coordinate effectively across cross-functional teams.

Preferred Qualifications

• Experience with non-NetWeaver solutions such as Convergent Charging, Convergent Mediation, and OpenText.
• Prior experience in shaping operational vision and driving excellence within a technical support or LLD environment.
• Advanced proficiency in cloud-native monitoring tools and performance tuning techniques.

What We Offer

• Opportunity to work at the heart of global commerce, supporting critical infrastructure for over 80% of global companies.
• A culture of continuous learning with access to professional development, skill growth, and internal mentorship.
• A collaborative, inclusive team environment that prioritizes employee well-being and personal growth.
• Exposure to cutting-edge cloud technologies and the ability to influence the roadmap of industry-leading enterprise software.

Success in This Role

Success is defined by your ability to minimize system downtime and provide rapid, high-quality resolutions to complex technical challenges. You will be measured by your impact on operational KPIs, the quality of your Root Cause Analysis, and your ability to proactively improve the supportability of our critical SAP products.

Additional Information

• This role is based onsite in Bengaluru and requires a proactive, customer-first approach.
• Occasional weekend support is expected to ensure 24/7 system reliability.
• Travel requirements are minimal (0-10%).