Refund & Credits Policy

1. Credit System Overview

HireZapp operates on a credit-based system where:

• 1 credit = 1 job application received on the platform
• Credits are consumed when candidates submit applications
• Unused credits do not expire (except for monthly free credits)
• Credits are non-transferable between accounts

2. Pricing Structure

2.1 Indian Market

• Credit Cost: ₹2 per credit
• Pro Plan: $8/month subscription + ₹2 per additional credit
• Enterprise Plan: $149/month subscription + ₹1.5 per additional credit

2.2 International Market

• Pro Plan: $99/month (includes 500 credits + 100 bonus credits)
• Enterprise Plan: $249/month (includes 2000 credits + dedicated support)

3. Free Credits

3.1 Welcome Credits

New users receive 50 welcome credits upon account creation. These credits:

• Are provided once per account
• Do not expire
• Cannot be refunded

3.2 Monthly Free Credits

Free plan users receive 50 credits monthly that:

• Reset on the 1st of each month
• Do not carry over to the next month
• Cannot be refunded or exchanged

4. Refund Policy

4.1 Subscription Refunds

Monthly subscription fees may be refunded under the following conditions:

• Within 7 days: Full refund if no credits have been used
• Technical Issues: Refund available if service is unavailable for more than 48 hours
• Billing Errors: Immediate refund for incorrect charges

4.2 Credit Purchase Refunds

Purchased credits may be refunded in the following situations:

• Unused Credits: Refund available within 30 days if credits are unused
• Technical Malfunction: Refund if credits were consumed due to platform errors
• Duplicate Purchase: Immediate refund for accidental duplicate transactions

4.3 Non-Refundable Items

• Used credits (applications already received)
• Free credits (welcome and monthly credits)
• Bonus credits included in subscription plans
• Services already rendered (AI analysis, candidate matching)

5. Cancellation Policy

5.1 Subscription Cancellation

• Cancel anytime from your account settings
• Cancellation takes effect at the end of the current billing cycle
• Access to premium features continues until the end of the paid period
• Purchased credits remain available after subscription cancellation

5.2 Account Deletion

• Account deletion results in loss of all credits
• No refunds provided for unused credits upon account deletion
• Data deletion follows our Privacy Policy guidelines

6. Refund Process

6.1 How to Request a Refund

1. Contact our support team at refunds@hirezapp.com
2. Provide your account details and reason for refund
3. Include transaction ID or invoice number
4. Allow 3-5 business days for review

6.2 Processing Time

• Credit Card: 5-10 business days
• Bank Transfer: 7-14 business days
• Digital Wallets: 3-7 business days

7. Enterprise Plan Specifics

Enterprise plan customers receive additional benefits:

• Dedicated account manager
• Job board management by HireZapp team
• 1 recruiter from HireZapp team for recruitment assistance
• Priority customer support
• Custom refund terms may apply (contact support)

8. Sales Commission Structure

For transparency, our sales team operates on the following commission structure:

• First ₹30,000: 10% commission
• ₹30,000 to ₹1,00,000: 15% commission
• Above ₹1,00,000: 20% commission

9. Dispute Resolution

If you're not satisfied with our refund decision:

• Contact our customer success team for escalation
• Provide additional documentation if required
• We aim to resolve all disputes within 14 business days

10. Contact Information

For refund requests or questions about this policy: